Wholesale Buying of Apparel & Accessories! Contact 077382 50833

If buyer doesn't receive the goods or the goods received are not as description, there are three-step dispute process for buyers to follow.

 

If for any reason a buyer is unsatisfied with an order immediate action can be taken,by following these basic procedures in their respective order,

1. Contact Gizaz.com

2. Open a Dispute 

3. File a Claim 

 

When can I open a dispute? 

* If supplier sent the products by DHL/UPS/TNT/FedEx, you can submit an "Open Dispute" from the 6th day to 23rd day after seller sent the goods out.

* If supplier sent the products by EMS/SF, you can submit an "Open Dispute" from the 6th day to 27th day after seller sent the goods out. 

* If supplier sent the products by India Post/ China Post/HK Post, you can submit an "Open Dispute" from the 6th day to 39th day after seller sent the goods out.

 

When can I file a Claim: 

If you still couldn’t reach an agreement with Gizaz, you could submit a "File Claim" from :the 4th day to 15th day of the initial Open Dispute. 

If you didn't cancel this dispute until 16th day, the dispute will automatically be submitted to Gizaz Dispute team