Gizaz Buyer Protection
What guarantees can I get?
Everyone who shops on Gizaz.com receives the following guarantees:
if you don’t receive your order
You will get a full refund if your order does not arrive within the delivery time promised by us.
Full or Partial Refund
if the item is not as described
If your item is significantly different from the product description, you can
A: Return it and get a full refund, or
B: Get a partial refund and keep the item.
The list below is our full range of guarantees provided, and how we protect you:
Full refund if product isn’t received in guaranteed delivery time
How can I protect myself from late deliveries?Always check the On-time Delivery guarantee time and make sure your desired delivery date falls within this time-frame.
Returns & Refunds
The items I received were not as described. What can I do?
Any product delivered to you that fails to match the description is eligible for a refund. You can also work out a solution that is agreeable to both you and us.
Get a full refund if you received a counterfeit product
How can I ensure the products I purchase are genuine?On Gizaz.com you can find Guaranteed Genuine products.
What other protections can I get for products that are not genuine?All Guaranteed Genuine products have been verified by us. Should you still receive a counterfeit product, you will get a full refund.